Shipping policy

Shipping and Delivery

Made with Care, Especially for You

Every ZOE LIFE piece is thoughtfully made to order. Please allow 21–30 business days for your order to be created before collection or dispatch.

This production period is separate from the delivery time required by the courier after dispatch.

Order Processing

Once your order has been placed and payment confirmed, we will begin processing it. Production times may vary depending on the product and order requirements.

If we anticipate a significant delay, we will make reasonable efforts to communicate this to you.

Delivery

Available delivery methods, delivery charges and estimated delivery times will be displayed at checkout where applicable.

Courier delivery times begin after dispatch and are estimates rather than guaranteed delivery dates. Delivery may be affected by the destination, courier operations, public holidays or circumstances outside our control.

Please ensure that your delivery address and contact details are correct when placing your order.

Tracking and Delivery Assistance

Where tracking is available, tracking information will be provided once your order has been dispatched.

If your order has not arrived within the expected timeframe, please contact us at comfort@zoelife.co.za and include your order number.

Collection

If collection is offered for your order, the relevant arrangements will be communicated to you.

Incorrect Addresses and Failed Deliveries

Customers are responsible for providing accurate delivery information. Additional delivery charges may apply where a parcel must be resent because of an incorrect address or a failed delivery, subject to applicable law and the circumstances.

Nothing in this policy limits any consumer rights you may have under applicable law.