Refund policy

Returns, Exchanges and Refunds

At ZOE LIFE, each piece is thoughtfully made to order with care and attention to detail. We want you to feel confident when shopping with us, and we are committed to resolving any concerns fairly.

Made-to-Order Products

Our linen bedding, pyjamas and bathrobes are made to order. Please review your selected product, size and colour carefully before completing your purchase.

If you wish to cancel an order or request a return, please contact us as soon as possible at comfort@zoelife.co.za, quoting your order number.

Change of Mind

Where a change-of-mind cancellation or return is permitted under applicable law, you may request a return within the applicable statutory period. For eligible online purchases, this may include the seven-day cooling-off period under South Africa's Electronic Communications and Transactions Act.

Returned products must be handled with reasonable care. Where permitted by law, the customer is responsible for the direct cost of returning an eligible change-of-mind purchase.

Please contact us before returning any product so that we can provide instructions.

Faulty, Damaged or Incorrect Products

If your order arrives damaged, defective or different from what you ordered, please contact us at comfort@zoelife.co.za as soon as possible, including your order number, a description of the issue and photographs where appropriate.

We will assess the matter and arrange an appropriate remedy in accordance with applicable consumer law. Depending on the circumstances, this may include a repair, replacement or refund. You will not be charged return costs where the law requires us to bear them.

Your statutory consumer rights remain unaffected by this policy.

Cancellations

Because our products are made to order, please contact us promptly if you need to cancel an order.

We will do our best to accommodate cancellation requests before production begins. Once production has started, cancellation may no longer be possible as a matter of our ordinary policy, subject always to your rights under applicable law.

Where a cancellation and refund are required by law, we will honour those rights.

Refund Processing

Approved refunds will be processed using the original payment method where practicable and as required by law. Processing times may depend on the payment provider or financial institution.